Common Issues
Due to the influx of tickets we receive regarding the above request, we are now no longer dealing with these requests, as there are dedicated people who can...
Thu, 9 Mar, 2023 at 9:54 AM
If a user tries to exit a case and gets the below message: Cannot Exit Case - Linked Action Still Running Check that they are sure the process has d...
Fri, 26 Aug, 2022 at 3:55 PM
We are getting several requests to blank out the File Handler when the case goes to PL CT. A process is currently under development that will eventually...
Mon, 5 Sep, 2022 at 4:51 PM
You can get your PC name by pressing the Start button in the bottom left, then type My PC Name. A window will appear, just let me know the device name.
Mon, 12 Sep, 2022 at 11:19 AM
This happens due to there being 2 or more SAR's in the history. The client would have signed the oldest version, but the process that picks up on th...
Wed, 7 Dec, 2022 at 10:23 AM
Personal Injury New Option fields are: ME1 Further Medicals Type of Expert Medical Expert Speciality
Tue, 20 Dec, 2022 at 4:20 PM
Can you do the following for me please: Select Start > type control panel > select Control Panel Ensure View by is set to Small Icons Selec...
Thu, 22 Dec, 2022 at 3:50 PM
These errors typically relate to either the name of the signature or the Bond Turner logo image is corrupt. The name does not like symbols such as brack...
Thu, 12 Jan, 2023 at 9:38 AM
Context for this issue Sharon was printing emails from Proclaim, and the below would appear in the header of the printout: Typically this would...
Wed, 1 Feb, 2023 at 10:20 AM
Any requests for direction tasks to be deleted from Bolton staff must either come from or have the below Team Leaders CC'd: Mike Worswick Michelle...
Wed, 1 Feb, 2023 at 10:31 AM