Common Issues

Correspondent Name gets removed
This happens after a user changes the name in a PDF document. The system will then ask them: The system seems to not take in to account the a...
Wed, 7 Jun, 2023 at 11:28 AM
Release 2 or older Cases
If Webservice has RTALVSP it is likely using an older setup and needs updating.
Tue, 4 Jul, 2023 at 11:57 AM
How to Re-import typeform questionnaire
How to Re-import typeform questionnaire Open the attached Word Document its a step by step guide
Mon, 18 Dec, 2023 at 10:53 AM
ERROR IN XML DOCUMENT - EmissCaseImportXMLV5
Find the XML in the below directory: \\arm-proclaim\Prodisk\Proclaim\imports\GLEMISImportFTP\Processed if there is an ampersand (&) then find th...
Tue, 5 Dec, 2023 at 3:43 PM
Direct ID Webhook - Cannot identify case
In Feb 24, the Direct ID Process was updated to pass through the client's reference in the Direct ID URL.  Prior to this, the client was asked to co...
Tue, 26 Mar, 2024 at 1:12 PM
Register OCX Files
\\GBWK04ANE010M05\Prodisk\Proclaim\341Install\CD\ProclaimComponents\OCX\CD\Register   C:\Windows\SysWOW64   C:\Program Files (x86)\Eclipse Legal Systems...
Wed, 1 May, 2024 at 2:35 PM